Arguma
Refund & Cancellation Policy
Last updated: 30 October 2026
In short: if Plus isn't what you expected, you get a full refund within 14 days of any payment, no questions asked. You can cancel any time, and your maps are never deleted.
Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used.
14-day refund
- You can ask for a full refund within 14 days of any payment for Arguma Plus: the first payment, each monthly or yearly renewal, and a lifetime Plus purchase.
- You don't need to give a reason.
- After 14 days, payments are not refundable, except where the law where you live gives you more rights. Those rights always apply.
How to ask for a refund
- Email [email protected] from the address on your Arguma account, or include your order number from Paddle's receipt email.
- Or reply to Paddle's receipt email, or look up your order at paddle.net.
We reply within two working days. Once the refund is approved, your bank usually shows it within 5 to 10 working days, depending on your bank and payment method.
What happens after a refund
- A refunded subscription is cancelled and Plus ends. A refunded lifetime purchase ends lifetime Plus.
- Your maps, thoughts and links stay exactly as they are. Plus-only tools pause, as described on the pricing page, and everything comes back if you subscribe again.
Cancelling a subscription
- Cancel any time from Account → Manage subscription in the app. No email or call needed.
- Plus stays active until the end of the period you already paid for, and nothing renews after that.
- Cancelling on its own doesn't refund the current period. If that payment was made in the last 14 days and you want your money back, ask for a refund as described above.
- Deleting your account cancels your subscription immediately.
Failed payments and disputes
If a renewal payment fails, Paddle retries it for a short time and Plus stays on while it does. If you see a charge you don't recognise, please write to us before opening a dispute with your bank. We'll sort it out, usually faster.
Contact
Questions about a payment or a refund? Email [email protected]. A person reads it.